Customer Service Advisor

Career Cross Ltd

Posted 10 hours ago, valid for a month

Birmingham, West Midlands B42 2PQ

£23,500 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Advisor located in Great Barr, Birmingham, offering a salary of £23,500 per annum plus bonus and benefits.
The role requires previous customer service or sales experience, emphasizing the importance of strong communication skills and teamwork.
Key responsibilities include building client relationships, providing accurate order updates, and proactively engaging clients to identify new business opportunities.
The ideal candidate should possess an excellent telephone manner and be driven to advance their career.
This position is part of a well-established company experiencing growth and aims to enhance client satisfaction and sales through upselling and account management.

Customer Service Advisor - Great Barr - £23,500 per annum plus bonus & benefits

Our client is a well-established company based in the Great Barr area of Birmingham, due to expansion they are now looking for an experienced Customer Service Advisor to join their existing team.

Main responsibilities of the role will include:

Building strong and long-lasting client relationships
Ensure clients are always updated with accurate information in relation to orders
Proactively engage with clients to develop new business and identify areas of improvement
Upsell our existing clients on new products and services

The ideal candidate will have:

Previous customer service or sales experience is essential
An excellent telephone manner
Be a good team player
Be career driven

Keywords - customer service, inbound, CS Exec, customer service executive, customer service advisor, advisor, sales, inbound sales, upsell, upselling, cross selling, client management, account manager, account management, Birmingham, Great Barr, West Midlands

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