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We are seeking a dedicated and skilled Customer Service Advisor to join my clients dynamic team. This role focuses on delivering high-quality post-sales support to both internal and external customers across the UK and European markets. If you are passionate about providing exceptional customer service and are looking for a role that offers both challenges and rewards, this position might be perfect for you.
Day-to-day of the role:- Log all customer telephone and email queries.
- Update our ERP System with concise notes and actions.
- Process and action replacement orders.
- Arrange the return of incorrect, damaged, or faulty items.
- Apply coding lines to each incident.
- Assist in tracking orders with logistic partners.
- Work towards the reduction of open incidents.
- Process email queries from internal and external customers.
- Communicate professionally and efficiently with customers at all times.
- Multilingual – French (essential) & Spanish (desirable).
- Educated to GCSE Level – English and Maths at Grade C or above.
- 3+ years of customer service experience.
- Knowledge of Export Rules and Regulations is desirable.
- Proven track record of successfully resolving customer queries in a B2B environment.
- Experience in a similar industry or distribution background preferred.
- Familiarity with order and sales processes.
- Proficient in customer service best practices and basic negotiation techniques.
- IT literate with proficient touch typing or keyboard skills.
- 25 days holiday a year with the option to flex (buy/sell) up to 5 days.
- Healthcare cash plan and group life assurance.
- Auto-enrolment in our pension scheme, with 4% employee and 5% employer contributions.
- Volunteering scheme.
- Employee Discounts Portal.
- Bike to work Scheme.
- Regular appraisals and development plan.
- Wellbeing support including App and Hub.
- Enhanced Maternity/Paternity Leave.
To apply for the Customer Service Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
