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Customer Service Agent -Temp-to-Perm Hybrid Opportunity

Customer Service Agent -Temp-to-Perm Hybrid Opportunity

Parkside Office Professional

Posted 8 days ago, valid for 19 days

Birmingham, West Midlands B27 6QS, England

£20,000 - £24,000 per annum

Part Time

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Sonic Summary

Join a global company in a temp-to-perm hybrid customer support role with an hourly pay of £13.00, equating to an annual salary of £23,600 based on a 35-hour work week.
The position offers rotational shifts scheduled in advance, including hours from 08:00 to 20:00, and allows for a hybrid work model after training.
Successful candidates will enjoy a positive work environment that emphasizes quality customer service over call metrics and will receive comprehensive training and ongoing support.
While experience in banking or customer service is a bonus, it is not required; the company seeks positive, adaptable individuals with strong communication skills.
This role provides an opportunity to make a real difference by helping customers with their banking needs while enjoying perks like free parking and team events.

Join an Amazing Global Company! Temp-to-Perm Hybrid Opportunity Are you passionate about delivering exceptional customer service and excited by the world of digital banking? We're looking for talented individuals to join a supportive and thriving Customer Support Team. This is a unique chance to be part of something truly special while enjoying the best of both in-office and remote working! Position Details:

Hourly Pay: £13.00 | Annual Salary: £23,600 (Based on a 35-hour work week, full-time).
Working Hours: Shifts are rotational, scheduled in advance:
- 08:00–16:00
- 09:00–17:00
- 10:00–18:00
- 12:00–20:00
Hybrid Model: After training, enjoy 3 days in-office and 2 days from home each week.

Why You’ll Love This Role:

Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers.
Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets.
Perks on Site: Free parking, tea, coffee, and a relaxing breakout area.
Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers.
Fun Extras: Enjoy team events and treats like pizza in the office!
Accessible Location: Excellent transport links make commuting a breeze.

About the role:This is not your average call centre job! Here, you’ll be delivering a service that prioritizes customer satisfaction over metrics. From helping customers open accounts to resolving inquiries and supporting daily account processes, you’ll be empowered to make a real difference.Your Day-to-Day:

Answer and manage customer calls, delivering helpful and friendly service.
Build strong relationships, resolving inquiries with care and professionalism.
Take ownership of issues, ensuring accurate and timely resolutions.
Document all interactions in line with compliance policies.
Deliver quality outcomes, measured through call recordings and audits.

What We’re Looking For:

Positive, adaptable individuals with a passion for helping others.
Excellent communicators with strong interpersonal skills.
Problem-solvers with good analytical abilities.
Experience in banking or customer service is a bonus but not required!

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