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- ?? Hourly Pay: £13.00 | Annual Salary: £23,600 (Based on a 35-hour work week, full-time).
- ?? Working Hours: Shifts are rotational, scheduled in advance:
- 08:00–16:00
- 09:00–17:00
- 10:00–18:00
- 12:00–20:00
- �? Hybrid Model: After training, enjoy 3 days in-office and 2 days from home each week.
- �? Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers.
- ?? Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets.
- ?? Perks on Site: Free parking, tea, coffee, and a relaxing breakout area.
- ?? Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers.
- �? Fun Extras: Enjoy team events and treats like pizza in the office!
- ?? Accessible Location: Excellent transport links make commuting a breeze.
- ?? Answer and manage customer calls, delivering helpful and friendly service.
- ?? Build strong relationships, resolving inquiries with care and professionalism.
- ??? Take ownership of issues, ensuring accurate and timely resolutions.
- ?? Document all interactions in line with compliance policies.
- �? Deliver quality outcomes, measured through call recordings and audits.
- ?? Positive, adaptable individuals with a passion for helping others.
- ??? Excellent communicators with strong interpersonal skills.
- ?? Problem-solvers with good analytical abilities.
- ?? Experience in banking or customer service is a bonus but not required!
