We are looking for enthusiastic Customer Service Agents with a passion for customer service to join a dynamic team on a major project for a large UK bank. You will be assisting customers contacting the General Insurance department Candidates will be required to work 37.5 hrs per week between the operational hours of 8am to 6pm, Monday to Friday and Saturday 9-1pm. Shifts will be decided in advance. This is a great opportunity to develop in the financial services sector. What you’ll be doing as Customer Service Agent:

Managing inbound calls as part of the first notification service for those who are looking to register an insurance claim.
Support General Insurance customers when something has gone wrong in their home ranging from the loss of possessions to total loss claims.
Building rapport to provide quality experiences and being empathetic to the situation.
Identify fraud, misrepresentation and non-disclosure as appropriate.
Tracking and documenting action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
Work to client and regulatory policies and procedures at all times.

What we’re looking for in a Customer Service Agent:

Good experience working in a customer service role.
Excellent communication and relationship management and experience of dealing with customers in difficult situations.
Proactive and motivated to resolve queries first time and exceed service expectations.
Strong attention to detail.

Are you enthusiastic about starting a career in finance? Are you passionate about providing an excellent experience? If you’ve answered yes to both then please apply! We look forward to meeting you! To apply for this role as Customer Service Agent, please click apply online and upload an updated copy of your CV. We are committed to equality of opportunity for contractors all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any job offer is subject to satisfactory pre-employment screening checks. These consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. To help you stay safe in your job search we will never ask for your bank details at the application stage.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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