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JOB TITLE: Customer Service Assistant
LOCATION: Birmingham
DURATION: 6 months
HOURS: Full - Time - 35 Hours - Monday - Friday between 8am -6pm
13.49 Hourly
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
My high-profile banking client are recruiting for a Senior Business Support Assistant. The role is a Hybrid role which will require you to work on site 2 days a week and 3 days from home, working normal office hours. However, due to training purposes the first few months will require onsite working Monday to Friday.
About this Opportunity
Core Responsibilities:
Carry out a variety of customer services within a given specialism, both accurately and to the customers satisfaction
Provide technical advice and guidance on own area of expertise to both external customers and colleagues at all levels
Handle the more demanding/unusual queries/work
Provide support, guidance and encouragement to other team members, assisting in their training where appropriate
Oversee the work of junior team members in order that agreed service standards and work flow deadlines are met
Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised
Contribute to the appraisal process of junior colleagues, providing factual evidence for feedback where appropriate
What you'll need
Excellent Communication Skills
Active Problem-Solving Ability
Useful Experience
Attention to Detail
Growth Mindset
Application process: CV review and Microsoft Teams interview with Line manager.
If you have not received a response to your application within 48 hours, please assume you have not been shortlisted this time.
Pontoon/ Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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