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Bilingual Customer Service Advisor
- Annual Salary: £27,000
- Location: Aston – Birmingham (Hybrid)
- Job Type: Full-time
A fantastic opportunity has arisen for a bilingual candidate fluent in French and English to join a thriving and diverse team as an International Customer Service Advisor. This role is based in a dynamic, growing business in the Aston area, dedicated to delivering exceptional customer service post-sale.
Day-to-day of the role:
- Log all customer telephone and email queries.
- Update the ERP System with concise notes and actions.
- Process and action replacement orders.
- Arrange the return of incorrect, damaged, or faulty items.
- Apply coding lines to each incident.
- Assist in tracking orders with logistic partners.
- Work towards the reduction of open incidents.
- Process email queries from internal and external customers.
- Communicate professionally and efficiently with customers at all times.
Required Skills & Qualifications:
- Fluency in French and English is essential
- Previous customer service experience, preferably in a B2B environment.
- Ability to commute to the Aston area.
- Strong organisational and communication skills.
- Proficiency in using ERP systems and handling logistics-related customer service tasks.
Benefits:
- Competitive salary with a bonus scheme.
- Healthy pension contribution.
- 25 days holiday plus dress down days.
- Discounts portal and volunteering scheme.
- Regular appraisals and a clear development plan.
- Free parking.
- Hybrid working arrangement post-training (3 days in-office).
This role requires the candidate to be in the office 5 days a week during the first month for training. Following this, it will transition to 3 days a week in the office.
If you are passionate about using your language skills in a collaborative and fun environment, and you meet the qualifications listed above, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position
