Customer Service Coordinator

Are you a Customer Service Coordinator looking for your next opportunity?

Pure Staff have a fantastic job opportunity for hardworking and reliable Customer Service Coordinator to join our client in Birmingham. This position will be starting immediately, and for the right candidate this position will be temp-to-perm.

The working hours:

Working hours are 8:30 am - 5:30pm Mon - Friday

Pay:

12.22 p/h

Details about this Customer Service Coordinator opportunity:

• Monitor the Customer Services Inbox and telephone.
• Receive and log on MS Excel the results of all telephone calls, emails and general enquiries from Customers.
• Log and manage the closing out of defects that have been rectified.
• Build a close working relationship with the Customer Service Maintenance Operative and the site management teams.
• Ensure the preparation and issue regular defect reports for each site as requested by the CSM.
• Write clear and concise emails/letters to customers where required and on behalf of the CSM where requested.
• Ensure the correct allocation of work is provided to the Customer Service Maintenance Operative/site management teams.
• Balance and co-ordinate the scheduling of the Customer Service Maintenance Operative.
• Ensure materials are available as required to facilitate remediation.
• Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
• Follow the complaints and escalated complaints procedure.

The ideal Customer Service Coordinator:

• Reasonable understanding of the construction process.
• Broad understanding of all trades and knowledge of the subcontractors role.
• Understand the work of other disciplines

Pure Staff are one of the most successful agencies in this area, with a vast knowledge of warehousing, transport and logistics, our experienced consultants will do their best to find you the work that you want.

Pure Staff has partnered with a leading perks scheme to offer temporary workers exclusive discounts and savings on big and small purchases. Offers are subject to change but generally include; electronics, travel, clothing, home & entertainment, and fitness & wellbeing. You'll receive an invitation for free access once you've received your first payment so you can start enjoying your perks right away!

If you are interested in this Customer Service Coordinator role, then please call (phone number removed) and ask for the Industrial team, we will be more than happy to answer any questions you may have. Alternatively, please apply with your most recent CV.

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