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Customer Solutions Specialist

Cast UK Limited
Posted 20 days ago, valid for 5 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Solutions Specialist position is based in Birmingham, UK, offering a salary of £25,000 DOE plus a £10,000 bonus and benefits.
  • The role requires at least 1 year of experience in targeted sales or outbound calling, along with excellent customer service skills.
  • Responsibilities include placing outbound calls, upselling products, managing customer relationships, and maintaining accurate records using a CRM system.
  • Candidates should be proficient in Microsoft Office and possess strong communication skills, with a self-motivated and upbeat attitude.
  • This is an opportunity to join a growing international company with clear career progression and development opportunities.

Customer Solutions Specialist

Birmingham, UK

Monday to Friday 37.5 hours per week

£25,000 DOE + £10,000 bonus + benefits

Do you have strong customer service skills and are looking to join a close-knit team? Are you organised and efficient?Do you have a drive towards target achievement?If so, this could be the perfect role for you! You will be working for an established company with clear lines of progression.

What will you be doing?

  • Placing outbound calls
  • Upselling our internal range of exclusive products and services
  • Manage & build strong customer relationships while personalising your approach based on the customer's specific business needs
  • Analyse customer accounts and provide accurate information
  • Maintain accurate/detailed records of customer interactions via CRM system.
  • Provide a knowledgeable, positive customer experience
  • Ensure customer orders are dealt with correctly and efficiently
  • Work as part of a sales and support team, sharing ideas, knowledge and resources

What will you ideally bring to the role?

  • Excellent customer service skills
  • Preferably a background in targeted sales and/or outbound calling (1 years' experience)
  • Proficient user of Microsoft Office (Word, Excel, Outlook)
  • Excellent written, numerical, and verbal communication skills
  • Self-motivated/upbeat individual with the drive to exceed expectations
  • Computer literate and able to pick up inhouse CRM Systems

Why should I apply?

This is a fantastic chance to work a part of one of the fastest-growing international distribution and outsourcing groups who offer career development and advancement opportunities.

Don't miss out on this exciting opportunity to be part of a company that is making a difference and with big plans for the future. Apply now to take the next step in your career!

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.