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Customer Support Assistant

1st Choice Rec
Posted 20 days ago, valid for 5 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking candidates with a strong customer service background in digital banking or those eager to build a career in customer service.
  • The role involves answering customer calls, providing product information, and managing account servicing tasks.
  • Candidates should possess good interpersonal and problem-solving skills, with the ability to work independently or as part of a team.
  • This position requires a commitment of 35 hours per week with various shifts from 8am to 8pm, and the salary is competitive within the industry.
  • Experience in retail banking or insurance is desirable, and applicants should be detail-oriented and adaptable.

We are currently looking for people either with an excellent customer service background with knowledge of digital banking, or with a passion to build a career in customer service.

Monday to Friday 35 hours per week

Weekly shift rotations:  8am - 4pm, 9am to 5pm, 10am to 6pm, 11.00 to 7pm and 12pm to 8pm ( 1 hour lunch), 2 x ten minute comfort breaks.

Job Summary and Responsibilities 

  • Responsible for answering incoming call from customers - providing product information, account opening services as well as account servicing and supporting our customers
  • Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures 
  • Responsible for the day to day coverage of customer account maintenence processes 
  • Builds rapport with our customers to resolve service issues
  • Recognises that quality is measured through call recordings and case auditing
  • Communicates professionally and regularly with customers, leadership and peers on status of accounts escalations in accordance with established standards
  • Has an understanding od Operational Risks
  • Complete ongoing compliance and remedial training as scheduled
  • Proactively identifies any new issues
  • Participates in projects to drive operational excellence

Skills

  • Good interpersonal skills 
  • Good problem skills 
  • Must be self directed, detail oriented with a positive attitude
  • Able to work well independently or as a team in a fast paced environment
  • Is adaptable
  • Excellent written and verbal communication skills
  • Good analytical and problem solving skills

Desirable Qualifications

  • Experience in a retail banking environment/insurance environment
  • Experience administrating and servicing investment and /or SIPP products

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.