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We are currently looking for people either with an excellent customer service background with knowledge of digital banking, or with a passion to build a career in customer service.
Monday to Friday 35 hours per week
Weekly shift rotations: 8am - 4pm, 9am to 5pm, 10am to 6pm, 11.00 to 7pm and 12pm to 8pm ( 1 hour lunch), 2 x ten minute comfort breaks.
Job Summary and Responsibilities
- Responsible for answering incoming call from customers - providing product information, account opening services as well as account servicing and supporting our customers
- Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
- Responsible for the day to day coverage of customer account maintenence processes
- Builds rapport with our customers to resolve service issues
- Recognises that quality is measured through call recordings and case auditing
- Communicates professionally and regularly with customers, leadership and peers on status of accounts escalations in accordance with established standards
- Has an understanding od Operational Risks
- Complete ongoing compliance and remedial training as scheduled
- Proactively identifies any new issues
- Participates in projects to drive operational excellence
Skills
- Good interpersonal skills
- Good problem skills
- Must be self directed, detail oriented with a positive attitude
- Able to work well independently or as a team in a fast paced environment
- Is adaptable
- Excellent written and verbal communication skills
- Good analytical and problem solving skills
Desirable Qualifications
- Experience in a retail banking environment/insurance environment
- Experience administrating and servicing investment and /or SIPP products
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
