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Customer service representative
Digital Service Assistant - German Speaking

Digital Service Assistant - German Speaking

IPS Group

Posted 8 hours ago, valid for 5 days

Birmingham, West Midlands B27 6QS, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

My client is seeking a fluent German and English-speaking Customer Service Advisor with over 2 years of phone-based customer service experience for a role based in Birmingham.
This position involves supporting both the Munich and UK offices, requiring strong relationship-building skills and the ability to handle queries from insurance brokers and customers.
Candidates should possess excellent written and verbal communication skills in both languages, and while insurance experience is advantageous, it is not essential.
The salary for this role has not been specified, but the company offers a range of benefits including a 10% non-contributory pension and private medical care.
The position is hybrid, allowing for remote work while based in contemporary office space in Birmingham city center.

My client has an amazing opportunity for a fluent German & English-speaking career hungry, ambitious candidate with 2+ year's phone based customer service experience working within an office environment to join them as a German speaking Customer Service Advisor in Birmingham.This role is a 50/50 German and English speaking position supporting their Munich and UK offices.They seek a candidate with strong customer service and relationship building skills looking to use their German language skills within the workplace. You will be answering queries from insurance brokers and customers throughout the day for my clients digital service platform, so the role will require strong written and verbal skills in both German and English.Insurance experience would be an advantage, however not essential. Your experience can be from any working background; however, it is essential you speak fluent German and English for this position, those who cannot please do not apply as you will not be considered.This much sought-after employer who occupy contemporary office space located in Birmingham city centre with on-site gym and private roof garden with the best views of Birmingham. It's an employer who are leaders in Agile working so will set you up with all the tools you'll need to work from home.Benefits include 10% non-contributory pension, private medical care, money towards your utility bills and much more. While the role will be located in Birmingham on a Hybrid basis, so those living within a reasonable commute may also apply.

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