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Maintenance Aftercare Coordinator

CRS Professionals (UK) Ltd
Posted 2 days ago, valid for 17 days
Location

Birmingham, West Midlands B4 6FQ

Salary

£24,000 - £26,000 per annum

Contract type

Full Time

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Sonic Summary

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  • An established M&E Maintenance Company is seeking an enthusiastic individual to join their Aftercare and Maintenance team due to continued growth and success.
  • The role involves taking phone calls from occupiers and customers, booking appointments, and ensuring excellent communication with clients.
  • Candidates should ideally have a background in mechanical and electrical customer service or maintenance helpdesk, along with strong organizational skills.
  • The position requires proficiency in Microsoft packages, an excellent telephone manner, and the ability to work both independently and as part of a team.
  • The salary is competitive, and candidates should have at least 2 years of relevant experience.

Due to continued growth and success, an established M&E Maintenance Companyare looking for an enthusiastic, hardworking individual to join their friendly and busy team. Working as part of the Aftercare and Maintenance team you will be responsible for taking phone calls from occupiers and customers and booking in appointments.

You will be well organised and have a keen eye for detail. Excellent communication skills are essential as the role will involve communicating with occupiers, homeowners and clients.

Ideally you will be customer focused preferably with a mechanical and electrical based customer service / maintenance helpdesk background.

Basic responsibilities, tasks and duties will include:

Receiving and making call to occupiers, homeowners, clients and engineers

Arranging and allocating services, small works, PPM and reactive appointments

Using a CAFM system to assign engineers, issue quotes, raise purchase orders and invoices

Consistent delivery of SLAs and KPIs

Carrying out other administration duties

Knowledge and Skills required:

  • Must be IT literate and able to use Microsoft packages to a good standard
  • Must have an excellent telephone manner
  • Be able to communicate clearly and effectively at all levels, both written and verbally within the business and externally,
  • Be able to work on own initiative and as part of a team,
  • Be able to work effectively and accurately,
  • Be able to work to deadlines and prioritise work load,
  • Be positive, enthusiastic and approachable.

Full training will be given on our CAFM system..

Hours of work are (phone number removed) Monday Thursday and (phone number removed) on Fridays

My client ishoping to find the right candidate to join their busy and friendly team as soon as possible.

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