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REMOTE COMPLAINTS HANDLER 12 MONTH FTC
REMOTE
£28,500 (PRO RATA)
We have a great opportunity for an accomplished Complaints Handler to join our client on a 12 month FTC. The role is working for a national organisation, where you will be joining a dedicated Complaints team, handling a range of customer complaints through to resolution.
Responsibilities:
As a Complaints Handler, you will be:
- Handling a range of complaints through to resolution, collecting any additional information required and ensuring customers are kept informed of all developments.
- Acting in line with regulations and policies, ensuring actions are completed within the necessary timeframes.
- Working to KPIs and deadlines.
- Collaborating effectively with other internal teams, including senior stakeholders.
- Ensuring the CRM system is updated after each development and customer interaction.
Requirements:
To be considered for the role of Complaints Handler you must have:
- Previous phone-based customer service experience, ideally within a property or repairs environment.
- Proven experience handling a range of complaints through to resolution, taking ownership of each case.
- Strong experience using CRMs, ideally SAP.
- Excellent communication skills, able to collaborate at all levels, internally and externally.
- Experience dealing with sensitive and confidential information.
- Passes in GCSE Maths and English or equivalent.
- Strong organisation skills and good time management.
So, if you are interested in becoming a Complaints Handler, then apply with your CV today.
Why miss out? Apply now!
