Sales & Customer Service Advisor

At Jewellery Quarter Bullion our mission is to create an accessible, simple & enjoyable customer experience across all of our brands and websites. 

We are seeking a dedicated and enthusiastic Sales & Customer Service Advisor to join our sales and customer service team. You will be focused on providing exceptional support to our English-speaking clients, helping them with product advice, handling enquiries, and driving sales through excellent customer service. This is a dynamic role where you will learn about our products and industry, and work closely with our vibrant and collaborative team.  

Please note: this role cannot be performed remotely. We do not sponsor visas.

Role Responsibility

• Customer Engagement: Answer inbound calls and emails, providing high-quality assistance to our customers.
• Sales Focus: Drive sales by following up on customer leads and delivering comprehensive product knowledge.
• Product Information: Offer detailed guidance on product specifications, check prices and availability, and process customer orders efficiently.
• Compliance: Finalise payments and perform compliance tasks related to customer onboarding and transactions.
• After-Sales Care: Take ownership of after-sales support, ensuring any issues are resolved promptly and to the customer's satisfaction.
• Administration: Carry out various administrative duties, including record-keeping and updating systems.
• Support: Provide assistance to other teams as needed, contributing to the overall success of the company.  

The Ideal Candidate

• Excellent communication skills and confident phone manner.
• A passion for delivering exceptional customer service and a proactive approach to generating business.
• Ability to learn and retain product knowledge, helping you offer tailored solutions to clients.
• Strong organisational skills and attention to detail.
• Team player with a positive attitude, thriving in a collaborative and fast-paced environment.
• Previous experience in a sales or customer service role is advantageous but not essential.

Package Description

• £26,500 - £30,000 OTE based on experience
• 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year
• Cycle to Work Scheme (worth up to 5% of basic salary)
• Company Events
• Employee Discount
• Health & Wellbeing Program
• Referral Programme
• Store Discount

About the Company

Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost.co.uk, to become the UK’s no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.

We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry. 

We Value:

INTEGRITY - We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.

AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.

AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.

CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.

EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.

If you're excited to contribute to a growing business and resonate with our values, we would love to hear from you. Apply now and let's explore how you can make a difference at Jewellery Quarter Bullion.