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This business has enjoyed substantial growth over recent years and is now looking to increase its headcount by hiring a detail-orientated and customer-centric Collections Advisor.
Remaining family-owned, this company excels in the manufacture and delivery of high-quality products and is known for providing an exceptional customer journey from enquiry through to installation. Based just outside of Birmingham City Centre, this position is a vital hire for the company and its ongoing success, so we are looking for an experienced Collections Advisor who has a professional and confident telephone manner and demonstrates excellent customer service skills.
What’s in it for you?
- Work Hours: Monday to Friday, 9am to 5pm, with a 4:30pm finish on Friday
- Salary guide: £26,000 with regular pay reviews
- 20 days holiday plus bank holidays
- Free on-site parking
- Career progression opportunities
- Regular pay reviews
- Casual dress
Collections Advisor Responsibilities:
- Contact customers to obtain outstanding payments and arrange payment plans
- Monitor customer accounts to identify overdue payments
- Use the CRM system to issue invoices and payment reminders to ensure payment terms are adhered to
- Work in conjunction with the Purchase Ledger team to resolve payment discrepancies and ensure payments have been received
- Utilise software to handle all administration relating to outstanding payments and financial transactions
Collections Advisor Skills and Experience:
- Prior experience in collections or customer service is essential
- Good knowledge of credit control processes with the ability to use accounting software would be beneficial
- Confident communicator, understanding and able to articulate clearly with customers
- Demonstrates a keen eye for detail and excellent administration skills, able to accurately enter and maintain data to the CRM
- Professional and friendly telephone manner
