Assistant Performance Manager

Job Title: Assistant Performance ManagerLocation: Birmingham / home working (1 day & 4 days per week respectively)Contract: PermanentHours: Full-time (37 hours per week) or part time (16 hours per week minimum)Salary: £28,500 pa pro rataGrade: 10Job Req: 3NL4Your Benefits- Generous Civil Service Pension, with an employer contribution rate of 27%- 26 days’ holiday, rising to 29 days after two years’ service, with the option to buy up to five days extra annual leave- Flexible working- Hybrid working, with regular travel to Birmingham- Ergonomic, fully assessable office, very close to Birmingham New Street Station- Open, collaborative and people focused cultureYour Role:As Assistant Performance Manager, you will play a key role helping the team monitor and manage the performance of the National Lottery operator. You will develop and manage relevant processes, deliver insights and reports and provide support across the team to ensure that the National Lottery is run with the proper propriety, ensuring that the public is protected and returns to good causes are maximised.Your Responsibilities- It’s about understanding our users - Acquiring a sound understanding of the National Lottery regulatory framework and associated processes and using this to inform all aspects of this role.- It’s about making things simple - Developing and ensuring the smooth running of processes relating to the management and monitoring of the National Lottery operator’s performance.- It’s about continuous improvement - Building and maintaining positive relationships with internal stakeholders (including the teams within the Gambling Commission which support the regulation of the National Lottery) and external stakeholders (including the National Lottery operator and other key external contacts).- It’s about collaboration. Providing administrative support across the team to ensure it operates efficiently. This will involve supporting on a range of projects and will include:- Maintaining digital filing systems.- Maintaining and updating information in key databases and spreadsheets.- Acting as Chair and / or Secretariat for internal and external meetings and groups.- Presenting at and contributing to internal team building and team development sessions.- Organising project and other meetings.- It’s about knowledge sharing. Developing and providing insights and reports to key stakeholders as necessary / upon request.Please note, whilst undertaking this role you will be prohibited in partaking in the National Lottery.Your Profile:Essential:- Excellent communication skills, both orally and in writing, with the ability to convey complex or highly nuanced concepts and issues clearly and succinctly to a wide range of audiences.- Experience of supporting projects, delivering actions to the required standard within set deadlines.- Aptitude for learning data analysis techniques, identifying key insights from that analysis and presenting clear outputs to relevant stakeholders.- Ability to understand and demonstrate the application of risk-based decision making.- Experience of developing and optimising effective internal and external stakeholder relationships.- Solid IT skills (particularly PowerPoint and Excel).- Excellent attention to detail.Our Ways of WorkingOutcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.Respectful: We recognise every colleague’s contribution. We give each other timely constructive feedback. We all encourage challenge.Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitudeAbout Us:Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.Your Application:We recognise the importance of diversity and inclusion. We are committed to a working environment where each individual’s contribution is valued and respected, enabling our employees to thrive and reach their full potential. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.To apply for this position, please see our careers website.The closing date for this role is 30th September 2024.Please ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.First stage interviews will be held over Microsoft Teams, with successful applicants invited to an in-person second stage.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.