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A fantastic opportunity to join a market leading build to rent operator as General Manager of a flagship site in Birmingham.
This hugely successful company operate build to rent buildings on behalf of investors ensuring a seamless customer journey as well as a profitable building.
The role of General Manager is responsible for leading an on-site team to deliver exceptional customer experience, ensuring that issues are resolved in a timely manner and that customers are updated at all times. You will also be repsonisble for leasing, minimising voids, budget management and H & S.
The successful candidate should be relentless in their desire to improve standards for all residents and make sure that the team are focused on delivering resident experience KPIs. You must also have a commercial mindset and be able to report to the client as regards budget versus expenditure and make recommendations to snure the success of the property.
What you will do doing:
- Recruit, motivate, coach and develop staff overseeing new employee onboarding
- Complete regular 121 meetings with the onsite team leaders and ensure they are also doing the same with their direct line reports
- Conduct regular competitor analysis
- Devise marketing and lease up strategy
- Support on the resident journey from enquiry through to move in
- Control all costs within budget
- Establishing and delivering additional income streams
- Conduct weekly building checks
- Maintain excellent working relationships with external contractors and suppliers
- Manage PPM schedules
- Responsible for H & S compliance
- Create a best in class community
- Ensure all of your team are providing excellent service to residents
What you should bring:
- Previous experience of managing a development in the residential living space
- Experience in managing a team of at least 6 people
- Experience in managing a budget
- Understanding H&S compliance and complex facilities management
- Strong team leadership experience
- Exceptional customer service experience
- Leasing experience
- A motivated and winning attitude
- A warm and friendly approach
- Financial acumen
- ARLA - Desirable
- IOSH - Desirable
- Experience of mobilising a site - Desirable
5 days per week - weekends required.
If you are interested in finding out more, please send your CV today!
