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Job Title: IT Account Manager
Location: Birmingham, UK
Salary: Up to £40,000 per annum + commission
About Us: We are working with a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to a diverse client base. The team is passionate about technology and dedicated to providing exceptional service. We are looking for a motivated IT Account Manager to join the growing team in Birmingham.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with clients, ensuring their IT needs are met and exceeded.
- Account Management: Manage client accounts, including regular check-ins, addressing concerns, and identifying opportunities for additional services.
- Technical Support Coordination: Work closely with our technical team to ensure timely and effective resolution of client issues.
- Sales Support: Assist in the preparation of proposals, quotes, and presentations for potential and existing clients.
- Market Research: Stay updated on industry trends and competitor activities to provide valuable insights to clients.
Requirements:
- Experience: Previous experience in account management or a customer-facing role, preferably within the IT sector.
- Communication Skills: Excellent verbal and written communication skills.
- Technical Knowledge: Basic understanding of IT services and solutions.
- Problem-Solving: Strong analytical and problem-solving abilities.
- Team Player: Ability to work collaboratively within a team environment.
- Education: A degree in IT, Business, or a related field is preferred but not essential.
What We Offer:
- Competitive Salary: Up to 40,000 per annum.
- Professional Development: Opportunities for training and career advancement.
- Supportive Environment: A friendly and inclusive workplace culture.
- Benefits: Comprehensive benefits package including health insurance, pension scheme, and more.
