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As a Programme Manager - B2B Customer Experience & Digital Change, you will oversee the planning and implementation of improved customer contracting to drive customer operations and digital transformation. You will manage multiple workstreams, collaborate with cross-functional teams, and ensure successful delivery while handling risks, change control, and stakeholder communication.
Client Details
One of the UK's largest Private Equity fuelled software company. Substantial player in the technology and telecoms industry, with over 10,000 employees worldwide. Being at the forefront of innovation, providing advanced business software and solutions to their customers.
Description
- Define a multiple workstream programme plan, then manage deliverables and resources effectively to maximize success and minimize risk across delivery.
- Collaborate to design, implement and govern effective delivery processes, that vary by cohorts of customer characteristics.
- Lead the project team to achieve delivery at pace, whilst also pursuing the desired quality outcomes of increased revenue and data simplification.
- Communicate programme updates to a wide variety of interested stakeholders, including programme lead, account managers, and VPs.
- Collaborate and influence cross-functional business teams in delivery - including financial and revenue operations, go-to-market sales teams and the project team.
- Manage programme risks and issues with clear mitigation plans to resolve.
- Manage delivery of key programme artifacts across all workstreams.
- Manage scope and change control to provide visibility to the programme director of any impact to financials and timings to deliver.
Profile
- Strong leadership skills with the ability to inspire and motivate teams, while fostering a collaborative and inclusive work environment.
- Excellent communication and presentation skills including the ability to convey complex inter-locking workstream dependencies.
- Experience of working within a large scale digital transformation programme.
- Exceptional leadership, stakeholder management time management, facilitation, and organisation skills.
- Ability to be hands on and work in the detail as and when required.
- Excellent communication skills (oral, written and presentation), including the ability to listen effectively.
- Ability to self-manage and work independently, work to tight deadlines, prioritize workloads and work with related internal business functions.
Job Offer
- Competitive Pay Rate: Enjoy a competitive pay rate with high flexibility around work-life balance and personal circumstances.
- Challenging and Rewarding Projects: Engage in critical, time-sensitive projects with significant impact.
- Dynamic Work Environment: Collaborate with diverse teams and build relationships in a supportive and inclusive atmosphere.
- Process Improvement Focus: Lead efforts to streamline and optimize processes, driving continuous improvement.
