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Employee Relations Specialist
Permanent
Location: Birmingham
We are recruiting for a global business on behalf of one of their valued clients. They are looking for an Employee Relations Specialist who has experience of managing cases and understanding how a case works.
They are looking for someone to provide in-depth support and guidance to the business on carious ER cases across the business, ensuring that cases are handled swiftly with minimum cost and litigation risk.
Duties to include:
- Proactively manage live employee relations cases by phone and email, ensuring advice is tailored to be best fit for the business sector.
- Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability. Please note that the successful applicant may be required to specialise in the management of long-term absence cases only
- Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances.
- Take necessary steps to resolve cases in a timely manner and drive achievement of critical SLAs.
- Highlight high risk cases, trends, and management capability issues to team as appropriate, for the relevant sector in the business.
- Support with ER letter drafting including the formation of disciplinary allegations and reviewing outcome letters.
- Review and advise on case evidence/notes and procedural correspondence.
- Coach, guide, and influence line managers to take the best approach to dealing with employee relations issues.
- Build strong working relationships with client line manager responsible for undertaking employee relation procedures.
- Identify opportunities for policy/procedural improvement and report to Team Lead.
- Draft and agree an effective OH referral form.
- Liaise with OH provider in respect of the referral/appointment, as necessary.
- Ensure all cases are tracked and are being progressed in a timely fashion, including robust maintenance of case management system
- Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate and in an appropriate fashion.
- Communicate high risk cases/possible PR risks to leaders
- Build and maintain strong working relationships with key stakeholders.
- Liaising effectively with other internal departments (payroll, TUPE) and external teams
- Support other sectors as required to cover sickness/holidays of colleagues.
- To support colleagues in the wider team as and when required.
- To contribute to improvement of team processes/systems/ways of working in accordance with company continuous improvement ideology
- To ensure the health and safety of all colleagues within the business and report any incidents via the approved company processes
Essential skills:
- Previous experience of advising and supporting managers with complex ER issues
- Strong communication and influencing skills with the ability to interact across all levels of management
- Strong customer focus
- Strong attention to detail, problem solving ability and ability to deliver results to deadlines
- Deep understanding of employment law
- Great interpersonal skills and written communication skills
- Good IT skills - Excel, Word, Outlook Top desk, SAP
- Pragmatic with a creative approach to problem solving
Desirable skills:
- Sound knowledge of discrimination law, especially in the area of disability
- Experience of using Top desk and SAP
- Experience of working to SLAs and KPIs
