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Culture and Environment
Our clients culture is vibrant and driven, the team are passionate about the customer journey and enjoy working to their own personal and professional targets. The behaviors of the team are supportive and respectful and they enjoy supporting one another, they regularly have team incentives and are always up for a social.
Personality
You will need to have a driven, motivated and high energy personality to succeed. If you put the work in the reward can be exceptional and your career can too.
Reward
- Remote working
- 28 days annual leave (plus 1 additional culture day & bank holidays) increases to 30 days with 5 years service
- Free secure underground Birmingham city centre parking (available on weekends for personal use)
- Pension contributions matched (+ 2%)
- Cashback and discounts on major brands in retail, leisure, health, and wellbeing
- Enhanced maternity & paternity pay
- 2 volunteering days per year
Duties & Responsibilities
- Delivering outstanding underwriting decisions and customer service
- Assessing and analysing customer risks
- Demonstrating commitment and adherence to working practices regarding business controls, processes and systems
- Ensuring KPI and SLA performance is achieved and maintained
- Ensuring underwriting exclusions and ratings applied are through the clients requirements
- Developing effective professional relationships within the Protection area and with other key stakeholders including Financial Consultants
- Taking ownership of customer underwriting enquiries
- Supporting the team in resolving any technical queries relating to the underwriting of the product
- Ensuring that underwriting procedures and philosophy remain up to date
Skills and experience
- Previous underwriting experience within the medical field
- Good customer service and telephone skills
- Ability to work effectively within a team and take ownership of work priorities
- Able to adapt to new challenges
- Excellent attention to detail
- Able to work quickly to achieve targets/deadlines
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
