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Senior Receptionist/Events Coordinator
Birmingham City Centre
Salary basic £27,000 pa plus bonus and benefits
Role purpose
My client is a global leader in property services. This role requires an energetic and professional individual to deliver high class customer experience through hosting, front line services and events coordinating. You will be building and maintaining strong, positive relationships with the client, customers and vendors.
Key Responsibilities:
- Conduct daily walk arounds logging any faults or issues with the Helpdesk.
- Track & manage all open jobs through to final completion.
- Quality check paperwork to ensure compliance and audit satisfaction.
- Ensure excellent communication by attending operational meetings with the team.
- Point of contact for Facilities Management services including maintenance, repairs, fabric works & requirements.
- Assist with setting up meeting rooms and layouts when required
- Build and maintain strong, positive relationships with the client, customers and vendors to promote excellent customer service.
- Ensure all signage and artwork is on brand and compliant removing any non-conformity.
- Undertake basic reception duties e.g. booking & managing meeting rooms, welcome & escort visitors (book/ check them in), hospitality, general Front of House admin etc
- IT support e.g. daily checking IT kit on desks and in meeting rooms, completing fixes where possible,
- Order stationery, consumables, tea/coffee etc meeting room lunches, refreshments, monthly drinks
- Set up monthly drinks and assist with other office events
- Organise couriers incoming/outgoing post return leavers IT kit to London
- Comply with Health, Safety and Environmental policies and audit compliance.
· Attention to detail of communication to team, stakeholders and the business in general including emails, signage and poster management
- Responsible for ensuring Front of House is covered at all times arranging temps when required
- Be the face of Workplace & 'go to’ person for all workplace related matters.
- Landlord liaison around access permits, booking in contractors, loading bay etc. .
Knowledge
- Customer service background essential
- Knowledge of Facilities Management processes preferable
- IT Skills, Outlook, Excel, Word.
Skill & Experience
- Good attention to detail
- Pro-active and hands on
- Ability to show initiative
- Must have excellent communication skills
- Excellent organisational skills and the ability to prioritise a busy workload
- Knowledge of the FM discipline ideal
- Ability to work alone or as part of a team
- Ability to work closely with / manage contractors & third party suppliers on a day to day basis;
- Experience of developing relevant client relationships
- Previous experience of working within a in a high profile corporate environment
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