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The Role: Club and Events Operations Manager
Location: Birmingham
Salary: £34,000pa
Sector: Coworking, Events and Members Club
My client has the most amazing space in central Birmingham. It is home to relaxed, high-end vibe, boasting a stunning roof terrace and a sustainable, seasonal menu. To support the on-going development and delivery of excellent service standards, we are looking for a very special Club and Events Operations Manager to join the growing team. In this role you will support the GM in the organisation and execution of exceptional events and be a true brand ambassador.
Benefits:
- Mainly Monday to Friday! (Occasional Weekend Shift)
- Great salary
- Work for a sustainable business – B Corp Registered.
- 25 Days Holiday + Bank Holidays
- Pension Scheme
- A benefits package you cherry pick from
What you will do
- In conjunction with the GM, be responsible for the day-to-day management of the Club floor including overseeing the service of all food & beverages and any associated events within the space.
- Help to promote the group and the concept, whilst achieving the highest member and guest satisfaction.
- Demonstrate a professional approach towards colleagues, members, and guests.
- Be visible on the floor at all times and engage with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and bar team.
- Ensuring that members and guests have a wonderful experience and resolving any issues before they depart.
- Provide support directly to the floor team and manage the floor team rota, maintaining standards, while keeping within the budget.
- Operate the POS system efficiently
- Oversee H&S and compliance for the site
- Event Management and hosting
- Assisting with billing and trackers
- Be part of the active community
There is a lot more to this role and it offers great room for progress as the company continue to grow.
To hear more, get in touch with your CV –
You must be able to live and work in the UK without restriction.
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