Reception Team Leader

Major Recruitment Oldbury are delighted to be exclusively recruiting for our Edgbaston based client who are seeking an experienced Receptionist Team Leader to manage their very busy front desk.

Hours of work will be eight hour shifts between the hours of 6am and 10pm Monday to Sunday. Please only apply if you have flexbility with hours.

Duties and task will include:

• Oversee the day to day operations of our Welcome Desk, including handling enquires, bookings, merchandise sales and special requests
• Train and supervise the Welcome Desk Team to deliver consistently exceptional service, ensuring a thorough knowledge of the Club and proactively addressing any issues that arise
• Lead and manage the Welcome Desk Team, offering support, training, and motivation to ensure high performance
• Maximise the recruitment of new members by ensuring a welcoming, friendly response to new enquiries and delivering tours as necessary
• Ensure all new members are warmly welcomed and seamlessly integrated into the company, following our bespoke member journey
• Organise an efficient rota for the Welcome Desk Team, managing sickness and absence, and being the first point of call when issues arise

Candidates welcome to apply for the role will have the following:

• To be a people person with a warm, friendly, and engaging attitude. You enjoy connecting with individuals from diverse backgrounds and have the ability to empathise with and understand our members’ needs
• Experience in a premier customer service and sales environment
• A great all-round communicator - whether that be face to face, on the phone or online - with excellent written skills
• Excellent time management and organisational skills
• Ability to manage workloads effectively under pressure while handling competing priorities
• An excellent team player, offering support to other departments as needed to maintain high service levels
• Passionate about racquets sports, health and fitness
• Experience in leading or supporting a team. This role is ideal for someone looking to take their first steps into management and develop their leadership skills

Secure parking is available and a list of excellent benefits.