Membership Executive

This will initially be a remote role, which will then move to 1-2 days a week once the Midlands office has been opened.

We are currently working with a Non-Profit organisation who are looking for a Finance & Membership Administrator to join their dynamic team and play a crucial role in our organization’s financial and membership operations. We are seeking a detail-oriented professional who is passionate about optimizing processes and enhancing member experiences.

Key Responsibilities:

• Manage Outsourced Financial Relationships: Oversee day-to-day interactions with the outsourced finance provider to ensure the accuracy of financial records. Authorize payments alongside the CEO for seamless financial operations.
• Optimize Membership Processes: Collaborate with the membership team to streamline and automate membership processes, increasing efficiency and effectiveness.
• Member Communication & Customer Service: Handle the membership inbox, addressing queries, and supporting members with technical issues promptly.
• Membership Processing & Administration: Efficiently manage applications, renewals, certificates, payments, and member data.
• Financial Administration: Organize invoices and accounting documents, ensuring correct coding and authorization, while liaising with the outsourced accounting firm.
• Data Reporting & Analysis: Compile detailed reports on membership metrics such as growth and retention rates for the Executive Committee.
• Relationship Management: Coordinate effectively with internal stakeholders like the Technical Manager, Education Manager, and Marketing Team.
• Invoice Management: Collect and provide appropriate accounting codes and authorizations for invoices requiring accounting entries weekly.
• Documentation Support: Offer supporting documentation for all financial transactions, especially during year-end.
• Purchase Invoice Processing: Code and authorize purchase invoices for posting with appropriate cost codes.
• Credit Control: Collaborate with the membership manager to follow up on unpaid invoices and ensure timely payments.
• Auditor Coordination: Assist auditors in completing and verifying draft accounts and financial documents.
• Membership Renewal Support: Reconcile renewals and ensure certificates are issued upon approval.
• Financial Record Maintenance: Maintain financial records diligently, ensuring accuracy and compliance with organizational policies.
• Enhance Member Experience: Work towards elevating the member experience by continually improving communication and service processes.

Qualifications:

• Proven experience in financial administration and membership management.
• Strong analytical skills with attention to detail.
• Proficiency in financial software and tools.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various stakeholders.