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Title: Debt Recovery AgentSalary: up to £32,000 + BenefitsLocation: remote start but this role will transition into an onsite role in Birmingham or the surrounding area at some point in the futureContract: PermanentWorking hours: Monday to Friday - 9am - 5pm
An enthusiastic and energetic Debt Recovery Agent is required by an energy supplier which has extensive growth plans. The Debt Recovery Agent will take ownership of key financial and debt recovery processes and also supporting financial administration.
The role of Debt Recovery Agent requires a detail-oriented, proactive professional with a strong understanding of financial reconciliation, invoicing, and debt collection, as well as excellent communication and organisational skills.
Debt Recovery Agent - Responsibilities:
- Bank Reconciliation: Reconcile bank accounts using Xero, ensuring accuracy and timely reporting.
- Invoice Management: Oversee the full invoice lifecycle, including issuing, monitoring, and resolving any discrepancies.
- Query Resolution: Handle finance-related queries from both internal teams and external stakeholders efficiently.
- Payment Scheduling: Ensure accurate and timely scheduling of payments within the banking systems.
- Debt Collection: Conduct customer outreach via phone to recover overdue payments and reduce outstanding balances.
- Direct Debit Management: Oversee Direct Debit review processes, ensuring accurate tracking and processing.
- Failed Payments & Cancellations: Monitor and manage cancelled Direct Debits and failed payments to minimise bad debt.
- Dunning Process Oversight: Implement and manage the dunning process, ensuring adherence to company policies while maintaining positive customer relationships.
- CCJ Administration: Administer and manage County Court Judgment (CCJ) cases, including initiation, follow-ups, and resolution.
Debt Recovery Agent - Essential Requirements:
- Proven experience in finance and/or debt recovery
- Strong proficiency in financial software
- Excellent communication skills (written and verbal) to effectively manage customer and stakeholder queries.
- Highly organised with the ability to handle multiple priorities while maintaining accuracy.
Debt Recovery Agent - Desirable Skills:
- Energy or commodities sector
- Experience with Xero is highly desirable
- Knowledge of CCJ processes and debt recovery regulations
- Any degree
We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the Debt Recovery Agent role, please apply in the initial instance.
Debt Recovery Agent, Debt and Financial Controller, Collections Agent, Credit Controller, Financial Agent, Debt Agent, Debt Recovery Controller
