Business Improvement Lead

My client is an organisation powered by industry-leading technology, delivering comprehensive import/export air, ocean, and road freight forwarding, alongside advanced supply chain management and logistics. We are recognised by our employees as a Great Place to Work, thanks to our innovative technologies, boundary-pushing ethos, and a positive work environment.

• Implement and manage an audit schedule to review various departments in alignment with IT and BPO roadmaps.
• Analyse operational processes to identify manual or time-consuming tasks and manage these projects to completion.
• Gather opportunities for improvement across departments, functions, and customers.
• Document all requirements and background information into a standardised template and evaluate the most suitable solutions (IT/offshore).
• Communicate and collaborate with relevant departments to evaluate possible solutions based on priorities and objectives, explaining processes and challenges in simple terms.
• Formulate solutions, ensuring the responsible department has specifications and timelines agreed upon.
• Document new processes and formulate a rollout plan with milestones, training, and timelines.
• Efficiently communicate and implement new processes with relevant parties, including trial, testing, and troubleshooting.
• Monitor the rollout and collate lessons learned to review if new processes can be utilised elsewhere.

• Excellent written and verbal communication skills, comfortable communicating at all levels including board level.
• Strong planning and attention to detail.
• Proven problem-solving and project management skills.
• Demonstrated ability in process improvement and analytical skills with advanced Excel proficiency.
• Team player who can collaborate effectively with colleagues.
• Critical and objective thinking with a logical approach to fault finding and problem resolution.
• Demonstratable experience of 'getting things done' with a 'can do' attitude.

• Recognition as a Great Place to Work.
• Opportunities for professional growth in a technology-driven environment.
• Competitive salary and benefits package.

To apply for the Process Improvement Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.