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Call Centre Trainer

Reed
Posted 11 hours ago, valid for 3 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£34,000 - £36,000 per annum

Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Join a leading company as a Call Centre Trainer, responsible for enhancing the capabilities of the sales team.
  • The position offers an annual salary ranging from £34,000 to £36,000 and is based in Birmingham City Centre.
  • Candidates are expected to have proven experience as a Sales Trainer or in a similar role, ideally with strong sales process knowledge.
  • The role includes developing training programs, conducting skills gap analyses, and providing one-on-one coaching to team members.
  • Benefits include a pension scheme, access to private medical care, 26 days of annual leave, and opportunities for career progression.
Join a leading force as a Call centre Trainer and play a pivotal role in transforming my clients sales team’s capabilities. With a commitment to excellence and customer focus, this role is crucial in developing and delivering training programs that enhance the skills and performance of their sales team, ensuring they are equipped to meet and exceed our high standards.Call Centre Trainer
  • Annual Salary: £34,000 - £36,000
  • Location: Birmingham City Centre
  • Job Type: Full-time, Permanent
Benefits:
  • Pension Scheme: Automatic enrolment after 12 weeks of continuous employment.
  • Health & Wellbeing: Access to Private Medical upon passing probation, offering retail discounts, counselling, and more.
  • Holiday Entitlement: 26 days annual leave plus all statutory holidays, with the potential to increase with service.
  • Career Progression: Personal development plans
  • Hybrid Working: Available depending on the role.
  • Additional Perks: Monthly employee awards, regular in-house competitions, free tea, coffee, fresh fruit, and breakfast.
Day-to-day of the role:
  • Conduct skills gap analyses to identify areas of improvement within the sales team.
  • Develop and deliver comprehensive training programs tailored to both new hires and existing staff.
  • Create engaging learning materials such as presentations, manuals, and interactive activities.
  • Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
  • Collaborate with sales team leaders to identify training needs and customise programs accordingly.
  • Stay updated on industry trends and best practices to ensure training content is relevant and effective.
  • Provide one-on-one coaching and support to sales team members as needed.
  • Monitor and report on the progress of trainees and the impact of training initiatives.
  • Foster a positive learning environment that encourages growth and skill development.
  • Facilitate workshops, role-plays, and simulations to reinforce learning and improve performance.
Required Skills & Qualifications:
  • Proven experience as a Sales Trainer or in a similar role.
  • Strong understanding of sales processes and techniques.
  • Excellent communication and presentation skills.
  • Ability to create engaging and effective training materials.
  • Proficiency in using training software and tools.
  • Strong analytical skills to assess training needs and evaluate outcomes.
  • Ability to work collaboratively with cross-functional teams.
How to Apply:

If you are driven, eager to learn, and believe you can contribute significantly to our team, please apply. We encourage applications even if you meet only part of the requirements. Submit your CV and a cover letter detailing your relevant experience and why you are interested in this position. 

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.