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The successful Customer onboarding lead will ensure all operational processes are set up ahead of Go-Live and collate and understand scope from Key Account Director with operational manager.
- Ensure all operational processes are set up ahead of Go-Live
- Collate and understand scope from Key Account Director with operational manager
- Join and lead customer calls to run through operational requirements
- Document all operational requirements into a customer facing SOP and get internal and external sign off
- Customer account open and correct
- Operational workflow appropriate and ready
- Gather and hand over any IT requirements from the customer
- Identify and highlight any potential delays with the correct teams
- Identify and escalate any financial risk
To be successful in this role of Customer onboarding lead we would love to speak to anyone who has experience of:
- Excellent written and verbal communication skills
- Confidence & ability to get people together
- Planning/organisation skills and attention to detail
- Agility and flexibility
- Able to work at a pace
ACS are recruiting for a Customer onboarding lead. If you feel that you have the skills and experience required in this advertisement to be a Customer onboarding lead, please submit your CV including an outline of your experience as a Customer onboarding lead. It is always a good idea to include a covering letter outlining your experience as a Customer onboarding lead with your application as this will enhance your chances of selection and improve your prospects of landing the Customer onboarding lead role you desire.
