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- Assist in managing and assuring Hard and Soft FM services for the Estate, including.
- Work closely with customers, industry partners, and other stakeholders to ensure service delivery.
- Deputise for the Estate Manager as required.
- Oversee maintenance and billable works, ensuring customer needs are met.
- Act as the primary contact for internal and external stakeholders, addressing concerns and ensuring effective communication.
- Support program and contract management, including project development and monitoring
- Ensure compliance with Health and Safety regulations and other contractual standards
- Experience of working with customers to identify and quantify needs in a Hard FM environment.
- Good interpersonal skills.
- Experience in customer relationship & stakeholder management.
- Experience in appraising the standards of works and ability to identify and escalate to Estate Manager any concerns.
- Support the review and monitoring of progress of Billable Works.
- Experience in Hard FM environment and customer relationship management.
- Strong interpersonal and stakeholder management skills.
- Willingness to obtain in-house industry specific training and qualification within 12 months:
- Collaborating & Partnering
- Managing a Quality Service
- Communicating and Influencing
- Changing and Improving
- Delivering at Pace
- Regular site visits with occasional UK-wide travel.
- Security Check (SC) level and DBS check required.
- Willingness to pursue professional membership or equivalent experience.
