Facilities Co-ordinator, Harborne, BirminghamSalary: £28,300, Reports to: Estate ManagerBenefits: Excellent pension benefits and a generous holiday entitlement of 33 days including bank holidays.As a Facilities Co-ordinator, you will assist in managing Hard and Soft FM services for the Estate. Reporting to the Estate Manager, you will ensure effective service delivery, oversee maintenance and billable works, and act as the main contact for stakeholders and external contractors.You will support program and contract management, ensuring compliance with Health and Safety regulations. The role requires experience in a Hard FM environment, strong interpersonal skills, and the ability to manage stakeholder relationships. Regular site visits and occasional UK-wide travel are required.Key Responsibilities:

Assist in managing and assuring Hard and Soft FM services for the Estate, including.
Work closely with customers, industry partners, and other stakeholders to ensure service delivery.
Deputise for the Estate Manager as required.
Oversee maintenance and billable works, ensuring customer needs are met.
Act as the primary contact for internal and external stakeholders, addressing concerns and ensuring effective communication.
Support program and contract management, including project development and monitoring
Ensure compliance with Health and Safety regulations and other contractual standards

Require?ments:

Experience of working with customers to identify and quantify needs in a Hard FM environment.
Good interpersonal skills.
Experience in customer relationship & stakeholder management.
Experience in appraising the standards of works and ability to identify and escalate to Estate Manager any concerns.
Support the review and monitoring of progress of Billable Works.
Experience in Hard FM environment and customer relationship management.
Strong interpersonal and stakeholder management skills.
Willingness to obtain in-house industry specific training and qualification within 12 months:

Professional Behaviours:

Collaborating & Partnering
Managing a Quality Service
Communicating and Influencing
Changing and Improving
Delivering at Pace

Additional Information:

Regular site visits with occasional UK-wide travel.
Security Check (SC) level and DBS check required.
Willingness to pursue professional membership or equivalent experience.

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