Lending Manager

Lending Manager

BTL Mortgages

Birmingham / Hybrid

We are looking for a Lending Manager for our Midlands based client, due to a period of growth. The role purpose is to manage all new loan applications through to completion.

Key responsibilities:

• To take ownership of submitted applications, driving excellent customer service
• Maintain excellent product and criteria knowledge
• Work towards agreed SLAs - both individually and in your team
• Able to take ownership and drive delivery of performance
• Adhere & embody all industry regulations and standards
• To liaise with team leader on all case issues
• Provide feedback on team, other departments, competitors, lenders and introducers
• Identify and champion areas of improvement and training for company and team
• Positive and encouraging attitude
• To adhere fully to company handbook and policies
• Reasonably anticipate, minimise and manage operational risk

Skills and experience:

• Previous experience of working in a regulated or specialist finance environment advantageous
• Ability to perform under pressure in a fast-paced environment
• Excellent communication skills
• Proven experience in providing excellent customer service
• Working to a high degree of accuracy
• Ability to work with multiple systems
• Excellent literary and numerical Skills
• Committed to providing world class customer service.
• Experience working for a finance lender or packager desirable.