Lettings Associate - Build to Rent

VS/7389B

Lettings Associate – Build to Rent

Birmingham

Salary: £28,000 - plus 10% discretionary performance bonus

Hours: 40 hours per week, 10am – 7pm

My client is an emerging Build to Rent property management company in the centre of Birmingham, looking to hire a permanent Lettings Associate for a fantastic BTR scheme consisting of 237 residential apartments.

The lettings associate will manage all aspects of lettings administration, lettings compliance and marketing. 

Responsibilities

Leasing and Sales

• Ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data
• Ensuring good presentation of available and show apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard
• Co-ordinating the online marketing of available apartments in conjunction with the Marketing team
• Put together demographic data, reports and compile information along with commentary
• Ensuring all enquires are responded to in line with agreed service levels
• Coordinate with 3rd party agents 
• In conjunction with the Community Manager - carrying out regular rent analysis of the local market
• Meeting prospective tenants, conducting viewings and negotiating rental offers
• Completing applicant vetting requirements
• Completing new let paperwork in line with strict procedures
• Compiling regular letting performance for use in discussions with the client, senior team and the Community Manager
• Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew
• Co-ordinate renewal communications and negotiations
• Ensure arrival packs are prepared, and keys are ready for tenant move in’s
• As part of the wider site team, create a best in class community through communication, events and innovations
• Delivery of ad-hoc projects

Customer Service

• Carry out specific daily/weekly tasks. 
• Provide outstanding customer service.
• Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained.
• Assist with resident communications through multiple channels.
• Promote and encourage a neighbourly and community atmosphere.
• Meet and interact with residents in a customer friendly and professional manner.
• Achieve positive resident reviews on various online platforms to include but not limited to HomeViews and Google.
• Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.
• Ensure all reception/admin requests are well managed.

Marketing, social media, Events & Community Presence

• Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing.
• Works closely with the Community Manager and the Marketing team to deliver the brand manifesto and achieve letting targets.
• Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
• Assist with planning and hosting networking events to create and forge new relationships within the community.

Education, Qualifications & Experience

• Experience in a similar role in either BTR, PBSA or Estate Agency
• Experience of working to KPIs
• Basic understanding of residential AST leases and the landlord and resident relationship.
• Good health and safety and facilities management knowledge.
• Excellent English language skills - both written and spoken.
• IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
• Up to date knowledge of English statutory letting requirements
• Business development / sales and/or facilities experience would be desirable
• ARLA (preferred)
• Minimum: Educated to NVQ level 3 and/or GCSE level 9 – 5 standard or equivalent. Ideally with ‘A’ level(s) or equivalent

Character & Ability

• Positive, professional and customer focussed with an ability to build relationships
• Friendly and approachable, self-motivated, professional, resilient, adaptable.
• Proactive and strong ability to problem solve, multi-task, plan and organise.
• A confident team player
• A strong communicator with a direct and open style. You must be able to:
• Communicate confidently, fluently, and logically.
• Hold others’ attention when speaking.
• Change people’s views and influence their decision.
• Ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
• The ability to remain calm and considered
• Excellent organisational skills
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
• A strong client focus and a resilient attitude
• Ability and willingness to work flexible hours as determined by the needs of the business.
• Ability to work weekends and bank holidays as required
• Willing to keep up to date with training and relevant legislation

In the first instance please apply by submitting your CV.

Please contact Vicky at the Manchester office.

Ritz Recruitment - Employment Agency