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Job Purpose:
Lead and manage a motivated and cross-trained team to deliver exceptional customer service, contributing to regional and national efficiency and profitability while ensuring compliance with company policies and health and safety regulations.
Key Responsibilities:
- Oversee technicians and agency staff, maintaining high standards of customer service.
- Ensure adherence to quality procedures and compliance with the Company Quality Management System.
- Support Project Managers in managing major loss occurrences.
- Conduct daily toolbox talks on health and safety and monitor project progress.
- Assist staff with technical issues and provide coaching as needed.
- Optimize productivity and ensure all equipment is well-maintained and compliant.
- Identify new business opportunities and maintain regular reporting to the Project Manager.
- Manage subcontractor services and coordinate deliveries to ensure seamless project execution.
- Maintain accountability for all equipment used on projects.
Key Interfaces:
- Restoration staff, subcontractors, MCC Project Manager, regional directors, customers, and finance department.
Specialist Knowledge:
- Health & safety policies, restoration techniques, and commercial awareness.
Skills & Abilities:
- Strong communication, resilience, delegation skills, and the ability to deliver projects efficiently.
Education & Experience:
- Good general education with essential previous restoration industry experience.
- Desirable: GCSEs in English/Mathematics, IIRC/BDMA accreditation, IPAF/PASMA qualification.
Performance Measurement:
- Staff motivation, job duration, SLAs, KPIs, customer satisfaction, and job profitability.
Join Us:
If you're a proactive leader with a passion for customer service and team management, we want to hear from you!
