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Right Now Group are working with an International Freight Forwarder based in Birmingham who are looking to expand their Ocean department. They are looking to bring aboard a new Ocean Import Operator to assist with their Operations Team. The ideal candidate will have coordinated Ocean shipments for a Forwarder in the past, and ideally have experience dealing with consignments from Start-to-Finish. Responsibilities:
- Book in freight with approved lines & carriers.
- Develop relationships, ensuring a high level of customer service to clients
- Take requests and queries and resolve them quickly.
- Liaise with overseas agents and clients clearly, precisely and accurately and resolve issues and complaints in a timely manner.
- Ensure documentation is correct
- Process invoices.
- Ensure that the sales department are aware of client activities and business finances
- Ensure that the departmental manager is aware of the status of all shipments.
Requirements:
- A minimum of 2 years experience working in Freight Forwarding, in an Operations focused position
- A positive working attitude
- A drive to succeed and improve in a fast-paced environment
- Clear and concise communication skills
- Great written communication skills
Salary: £30,000 - £35,000 Location: Birmingham Shift: Mon-Fri (8.30am-5pm) ALL RELEVANT CANDIDATES WILL BE CONTACTED ASAP
