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- Ensure service provision is of the highest standard
- Provide advice and guidance to customers in selecting products / services
- Assist with regularly obtaining feedback for continuous improvement
- Manage customer complaints in a timely manner end to end to ensure they are closed off
- Oversee day-to-day running of orders and enquiries received via our shared mailbox
- Log enquiries onto a call plan for follow up
- Maintain the Call Planner with all enquiries, converting to orders where possible
- Process orders and liase with operations and logistics to ensure they’re all delivered as planned via S&OP plan
- Ensure that product offering is maximised to existing customers
- Incorporate cross-selling of all products into all correspondence
- Undertake cold calling to increase revenue and push slow moving stock
- Obtain feedback from customers to assist with the ongoing development of the sales & marketing brochure and Company website
- Ensure that Shared Mailbox inbound enquiries and orders are closed out daily
- Plan and organise a daily outbound call plan to ensure regular dialogue with customers on all issues, products and promotions etc
- Keep on top of communications with operations and logistics to ensure all orders are communicated to customers from start to finish (including re ETA and delays)
- Experience in inbound and outbound sales environment
- Experience of working within a busy sales team
- Previous use of a sales order processing system
- Commercial awareness around Selling Prices
- Excellent communicator skills, both written and verbal
- Ability to multi-task, organise and prioritise
- Team player that can help motivate
- Ability to network at various events
