Workshop Operative

Salary: £25,415 pa

Birmingham Service centre

Hours 8.00am-5.00pm Monday-Friday

Job purpose:

Working from our Birmingham depot to enable the Company to achieve the agreed contractual standard of service required by completing training in the workshop decontaminating, reconditioning and repairing wheelchair equipment.

Key Responsibilities:

Decontaminating, reconditioning and repairing Powered & Manual wheelchairs to a high standard.
Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
Ensure any PPE supplied for use in carrying out your duties is used as instructed.
Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies. Always wear your uniform and ensure it is always kept clean and laundered.
Prioritise and organise your workload, referring to Line Manager as and when appropriate.
Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
Agree to undertake all training offered that is necessary to maintain the skills required for this role.

Qualifications:

Able to move and handle loads and equipment safely.
Experience of face-to-face customer contact.
An awareness and understanding of people with disabilities.
Flexible approach to working conditions and working environment change.
Ability to use own initiative within set boundaries of the role.
Ability to use a mobile phone to relay photographs.
Good written and verbal communication skills.
Ability to relay clear instructions to clients.
Basic computer skills for diagnostic purposes.

Physical demands of the job:

Moving and handling of equipment and accessories following handling guidelines
Standing at a bench to work
Kneeling/crouching
Use of ramps and any other agreed moving equipment.

Most challenging/difficult part of the role:

Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.
Committing to being available for short notice overtime if required necessitated by emergency response requirements.
Responsibility of out of hour’s duties.

Confidentiality:

Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Health and Safety:

The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.

Prevention and Control of infection:

The prevention and control of infection is an integral part of the role of all personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.

Service user/other agency/public engagement and involvement:

We are committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

We will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.