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Location: Birmingham
Pay Rate: 18-22 per hour (via umbrella)
Contract Type: Temporary to Permanent
Are you an experienced Income Officer looking for a new challenge? We are working with a respected housing organisation in Birmingham seeking a dedicated professional to join their team on a temp-to-perm basis.
Key Responsibilities of an Income Officer:
- Managing rent accounts to minimise arrears and maximise income collection.
- Working with tenants to agree on affordable payment plans and providing advice on budgeting and financial management.
- Issuing arrears letters, notices, and agreements in line with organisational policies.
- Representing the organisation at court hearings and ensuring compliance with legal processes.
- Supporting tenants to sustain their tenancies by signposting to relevant support services.
- Maintaining accurate records and updating housing systems with all tenant interactions.
- Monitoring and escalating cases as needed, including preparing cases for eviction proceedings.
- Proven experience in income recovery, rent arrears, or debt management within social housing.
- Strong knowledge of income collection processes, housing law, and welfare benefits.
- Excellent communication and negotiation skills to handle sensitive tenant situations effectively.
- Ability to manage a busy caseload, prioritise tasks, and meet deadlines.
- Knowledge of housing systems and software is desirable.
This is an office-based role, working full-time Monday to Friday.
Benefits of the Income Officer Role:
- Competitive hourly rate (18-22 per hour via umbrella).
- Opportunity to secure a permanent position within a well-regarded organisation.
- Gain valuable experience within a supportive and professional environment.
If this role is something of interest please give Tiyana a call on (phone number removed) or email (url removed)
