Income Officer

One of Vivid Resourcing's Housing Association clients, a leading housing provider, are currently recruiting for an interim Income Officer on a 12 month contract.

This is a superb opportunity to join a dynamic team dedicated to supporting tenants and managing rent accounts effectively, ensuring the organisation continues to deliver exceptional service to its communities.

Key Responsibilities:

• Proactively manage income collection for various tenure types within a designated patch while providing outstanding customer care.
• Maintain up-to-date knowledge of legislative and regulatory requirements related to income collection and arrears recovery.
• Communicate with customers via phone and email regarding rent accounts and arrears.
• Negotiate payment arrangements and manage rent arrears cases effectively.
• Collaborate with the Financial Wellbeing Team to support tenants in sustaining their tenancies.
• Prepare and present casework for court hearings, representing the organisation as required.
• Work closely with managing agents and local authorities to ensure a consistent and efficient service.
• Provide expert advice on welfare benefits, Universal Credit, Housing Benefit, and liaise with agencies like CAB.

Requirements:

• Proven experience as an Income Officer or in debt recovery roles.
• Strong understanding of arrears recovery, welfare benefits, and court procedures.
• Excellent communication and negotiation skills.
• A full valid UK driving licence and access to a vehicle suitable for business use

If you are interested in applying for this position please give Bill Blakeston a call on (phone number removed) or submit an up to date CV.

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.