Senior HR Adviser

MPI requires a Temporary Senior HR Adviser, for our client based in Birmingham

Rate:  £20 to 22 per hour

Start date: 14.04.2025

Duration: 06.06.2025

Hybrid: 2 days in office (Wednesday and Thursday)

Interview: TBC

The role

• The role exists to deliver specialist advisory services and pre-defined process work to the client’s workforce all levels
• The role provides guidance challenge, information, manages data and completes process delivery, often of a specialist nature
• The role advises the workforce based on information received and knowledge of policy and process; understands issues and problems and manages them accordingly
• The role works in partnership with wider specialist teams to manage and deliver more complex specialist projects and deliverables
• Responsible for managing and building a high-performing team
• The role manages team performance, ensures accountabilities are clear and implements performance improvement initiatives

The role ensures that skills are available to deliver good service for their area of accountability

Key Skills

• To provide requests/query resolution service to workforce, at all levels, following clearly defined processes, in line with defined Service Level Agreements (SLAs)
• To problem solve complex/escalated queries and issues where requested, offering resolution
• To understand and gain insight into customer requirements through exploring issues, reviewing data and seeking feedback
• To support the timely and efficient delivery of planned ‘one-off’ and ongoing people programmes and projects
• Able to use and maintain systems in line with data protection principles
• To produce analysis and recommendations through data from relevant systems in order to answer queries; combining data with personal experience to develop insight
• To interpret complex data sets (including themes emerging from HR transaction services) to make recommendations on future improvements
• To develop business cases for HR solutions with appropriate costings
• To provide answers assuredly based on data and understanding of policy and process
• To contribute to a culture of service excellence and support continuous improvement by bringing insights into the organisation to identify opportunities, risks and priorities
• To understand significant issues currently affecting the organisation, including external factors (e.g., legal, financial, market factors)
• To work, where required, to support projects; working as part of a team across the Shared Service centre and HR organisation

Essential

• Up-to-date best practice and thought leadership in HR/specialist area
• Holds the Certificate in HR Practice Level 3. equivalent qualification or Associate member of the CIPD
• Relevant law for own role (or where to access legal information if required)
• Analyses information rapidly and is able to make informed judgments and provide advice on the best option to progress in line with established process
• Uses standard procedures and common sense to solve problems and coaches others in the standard processes within specialism; applies own judgement and criteria to adapt previous recommendations
• Is motivated to achieve the right result despite complex internal/external circumstances
• Is highly credible and builds relationships with key stakeholders
• Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
• Self-assured in the use of data and data analytical skills
• Is able to assuredly challenge the organisation and/or seek support from HR leaders to address wider issues
• Considers issues or opportunities from a number of angles, based on experience, intuition and knowledge. Understands how to handle, resolve and escalate enquiries; passes on information promptly
• Understands how to work in a team to deliver effective services
• A flexible, willing and pragmatic approach to supporting the wider operational environment
• Excellent interpersonal and communication skills, both written and verbal; self-assured in dealing with the full range of business users, via multiple communication channels

Desirable

• IT skills
• Prior experience of working with systems (such as SAP)

Prior experience of working in a shared service centre environment/centralised HR team