Senior IT Supervisor

Senior IT Supervisor

• £48,750 - £55,750
• Pension matched 5% contribution
• Healthcare
• 25 days leave + 8 Bank Holidays
• 100% office-based role Monday to Friday

Location:Birmingham, West Midlands

Are you a Senior IT Supervisor with experience in 3rd-line IT support, looking to work for a forward-thinking, growing, and financially secure business within the manufacturing and operations sector? If so, Umbilical Limited is working on an assignment seeking an experienced and strategic Senior IT Supervisor to join a business that has grown from humble beginnings into a UK powerhouse.

Having recruited for this business on many occasions, I can honestly say they are a true investor in their employees, as well as having the financial capabilities to improve the business and operations to support growth.

This role will provide the ideal Senior IT Supervisor with a varied and challenging opportunity, offering a healthy mix of high-level input while maintaining a direct approach with the IT team you will supervise.

The Senior IT Supervisor's role will be as follows:

• Oversee and maintain the company's IT infrastructure, including servers, networks, and cloud-based systems
• Manage internal software, including operating systems (Windows 10, Windows 11) and Windows Server 2016+
• This role will be more hardware-focused, covering infrastructure such as servers, storage arrays, networks, Microsoft servers, ERP system (Navision) licensing, VM software (virtual machines), hyper servers (facilitating VM connections across different servers), switches, wireless systems, and core infrastructure
• Supervise and lead a team of two 1st-line IT Support Technicians
• Ensure robust cybersecurity measures are in place to protect company data and IT systems from threats and breaches
• Manage and support general IT software, applications, and hardware across the business
• Manage relationships with third-party IT vendors, service providers, and consultants
• Plan and execute IT projects, upgrades, and improvements in line with business needs, providing proactive solutions to enhance IT efficiency and reliability
• Implement and monitor cybersecurity systems, including cyber monitoring solutions, and manage and maintain the Building Management System (BMS), Access Control systems, and CCTV infrastructure
• Identify and implement emerging technologies that can improve efficiency, automation, and business agility

The ideal Senior IT Supervisor will have a combination of the following:

• Previous roles 3rd Line IT Support (infrastructure, high-end servers), IT Supervisor, or IT Manager for a smaller company that does 3rd-line support
• Experience in MSP Managed Service Providers (remote IT management) and 3rd-line MSP support experience
• Technical skills Experienced in Microsoft systems, Office 365, managing & maintaining Windows infrastructure, 365 deployments, hyper servers, VMs, and CCNA (Cisco Certified Network Administrator)
• Sector experience Manufacturing is preferred, or logistics/distribution, to understand product flow
• Education Experience over formal education
• Location Must be based near the plant, as this is a five-day-per-week office-based role
• Leadership Experienced in leading small IT teams and willing to work on callouts every two weeks

The Benefits:

You will be rewarded with a fantastic remuneration package, with full autonomy to drive IT improvements and long-term prospects of becoming the IT Manager.

How to apply:

Please click apply or for further information, please contact Ajay Bhella at Umbilical Limited.

Umbilical Limited is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience.

We do not discriminate based on age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.