- Shift Leadership: Support shift leaders to uphold consistent standards.
- Knowledge Sharing: Facilitate training and updates on processes and technologies.
- Policy Development: Refine procedures for cloud operations, backups, and disaster recovery.
- ServiceNow Management: Oversee incident queues to meet SLA timelines.
- Client Escalations: Resolve escalated issues in cloud and data protection.
- Data Protection: Ensure secure, compliant backup and recovery.
- Incident Resolution: Manage incidents in cloud environments like Azure.
- Team Development: Identify knowledge gaps and upskill team members.
- A strong background in Cloud management (Azure), Cloud security best practices and monitoring tools (e.g., SolarWinds, LogicMonitor)
- Azure Cloud technical experience
- Wintel (on-prem) technical skills
- Ability to team Lead
- Experience with ServiceNow and data security
- Incident and Escalation Management focussing on Cloud environments (e.g., Azure, Wintel, other back up technologies)
- Technical Expertise: Strong operational knowledge and hands-on experience in cloud operations (Azure, AWS, IBM Cloud), data protection strategies (including Spectrum Protect and Veeam backups), and monitoring tools (SolarWinds, LogicMonitor, etc.)
- Backup and Recovery Expertise: Proficiency in configuring and maintaining secure, encrypted backup solutions, including the ability to troubleshoot backup failures and ensure data integrity during restores
- Incident, Problem & Change Management: Solid experience with ITIL frameworks and the ability to manage incidents, problems, and changes effectively from an operational perspective