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Technical Service Desk Manager hybrid working

Technical Service Desk Manager hybrid working

Jumar Solutions

Posted 15 hours ago, valid for 2 days

Birmingham, West Midlands B27 6QS, England

£60,000 - £72,000 per annum

Full Time

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Sonic Summary

We are looking for a Technical Service Desk Manager with a strong background in cloud management and security best practices.
The role requires at least 5 years of experience in incident and escalation management within cloud environments.
Key responsibilities include shift leadership, policy development, and overseeing ServiceNow incident queues to meet SLA timelines.
The position offers a competitive salary of $90,000 to $110,000 per year.
Candidates should possess leadership skills and have experience in training and developing team members.

Technical Service Desk ManagerWe’re seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.Responsibilities:

Shift Leadership: Support shift leaders to uphold consistent standards.
Knowledge Sharing: Facilitate training and updates on processes and technologies.
Policy Development: Refine procedures for cloud operations, backups, and disaster recovery.
ServiceNow Management: Oversee incident queues to meet SLA timelines.
Client Escalations: Resolve escalated issues in cloud and data protection.
Data Protection: Ensure secure, compliant backup and recovery.
Incident Resolution: Manage incidents in cloud environments like Azure.
Team Development: Identify knowledge gaps and upskill team members.

To be successful in this role it would be great to have skills and experience with:

A strong background in cloud management (e.g., Azure), cloud security best practices and monitoring tools (e.g., SolarWinds, LogicMonitor)
Experience with ServiceNow and data security.
Incident and Escalation Management focussing on cloud environments (e.g., Azure, Wintel, other back up technologies).
Leadership skills in a shift-based environment.

Join us to lead and innovate in cloud operations! Apply today.

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