- You will be first point of call for all corporate and retail enquiries dealing with all IT queries these queries can range from payroll queries to problems with equipment at the retail locations.
- Ideally you will have 1st line support experience but other experience will be considered.
- Excellent customer service skills/ Professional telephone manner
- IT Savvy
- This is a fast paced, busy, vibrant role so strong communication skills and the ability to think on your feet is required
Back to search1st Line support agent
Pertemps Birmingham Commercial
Posted 6 hours ago, valid for 17 days
Birmingham, West Midlands B15 3TQ
Part Time
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Sonic Summary
- The position is for a 1st Line Support Agent (Help Desk) located in Birmingham, offering an ongoing temporary role with a pay rate of £15.48 per hour.
- Candidates are required to have 1st line support experience, although other relevant experience may be considered.
- The role demands total flexibility in working hours, including days, nights, weekends, and bank holidays.
- Successful applicants will provide IT support for corporate and retail inquiries, requiring strong communication skills and a professional telephone manner.
- The company seeks individuals who are eager to develop within the organization, with potential for progression to second line support.
