Proud to be partnerting with a leading organisation in Birmingham in their search for an Application Support Analyst on a Fixed Term Contract until August 2026. £34,000 starting salary + 40 days paid holiday and 14.5% pension contribution. Main duties Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Application Support Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports. Incident Management Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.
Back to searchApplication Support Analyst
SF Recruitment
Posted a month ago, valid for 7 days
Birmingham, West Midlands B27 6QS, England
£34,000 per annum
Full Time
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Sonic Summary
- A leading organization in Birmingham is seeking an Application Support Analyst for a Fixed Term Contract until August 2026.
- The starting salary for this position is £34,000, along with 40 days of paid holiday and a 14.5% pension contribution.
- The role involves monitoring service delivery against service level agreements and maintaining relevant records.
- Candidates are expected to have experience in application support processes and incident management.
- The job requires the ability to analyze service records and prioritize incidents according to established procedures.
