Helpdesk Coordinator

Executive Network Group

Posted 15 hours ago, valid for a day

Birmingham, West Midlands B27 6QS, England

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The position is for a Helpdesk Coordinator located in Birmingham with a day rate of approximately £75-80 through an umbrella company.
Candidates should have proven experience in a helpdesk or support role, ideally with relevant certifications like ITIL being a plus.
The role involves overseeing daily helpdesk operations, providing support to end-users, and collaborating with IT teams to resolve complex issues.
Strong communication skills and proficiency in helpdesk software are essential, along with the ability to multitask and prioritize effectively.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and seeks professional growth within a supportive team.

Location: BirminghamDay Rate: Umberella Rate circa £75-80 per dayContract Type: Umbrella CompanyAre you a proactive problem-solver with a passion for customer service? We’re seeking a skilled Helpdesk Coordinator to join our dynamic team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys providing top-notch support.Key Responsibilities:

Oversee daily helpdesk operations, ensuring timely resolution of tickets
Provide exceptional support to end-users via phone, email, and chat
Monitor and manage service level agreements (SLAs)
Collaborate with IT teams to escalate and resolve complex issues
Maintain documentation and knowledge base for common queries

Qualifications:

Proven experience in a helpdesk or support role
Strong communication and interpersonal skills
Proficient in helpdesk software and ticketing systems
Ability to multitask and prioritize effectively
Relevant certifications (e.g., ITIL) are a plus

What We Offer:

Competitive day rate through an umbrella company
Flexible working arrangements
A supportive and inclusive work environment
Opportunities for professional growth and development

If you’re ready to make an impact and help us deliver outstanding service, we want to hear from you!Apply Now!Send your CV and a brief cover letter to .Join us in shaping a better support experience!

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