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Infrastructure Support Engineer
Location: Birmingham| Salary: 27-30k | Start: ASAP | On-site
Are you a tech-savvy problem solver with a passion for IT support? We're looking for an Infrastructure Support Engineer to join our dynamic IT team and play a key role in keeping our systems running smoothly!
What You'll Be Doing
- Providing 1st and 2nd line support across EMEA, troubleshooting desktops, servers, and networks.
- Managing Active Directory & Microsoft 365 Exchange - creating, maintaining, and troubleshooting user accounts.
- Resolving helpdesk tickets, diagnosing technical issues, and ensuring smooth day-to-day operations.
- Supporting Windows Server 2016, Windows 10/11, Office 365, networking, and security protocols.
- Configuring and maintaining routers, VPNs, firewalls, LAN/WAN, DHCP, DNS.
- Keeping the IT asset register up to date and ensuring all procedures are followed.
- Delivering top-notch customer service while working in a fast-paced environment.
What We're Looking For
- Experience of IT support experience in a corporate or logistics environment.
- Solid knowledge of Windows OS, Microsoft Office 365, Active Directory, and hardware troubleshooting.
- A strong communicator with excellent problem-solving skills and a proactive mindset.
- Ability to remain calm under pressure and work effectively in a team.
- Certifications like CompTIA A+, MCP, or MCSA are a plus!
Why Join Us?
- A fast-moving, supportive environment where no two days are the same.
- Opportunities to grow and up skill in cutting-edge IT technologies.
- A culture that values innovation, teamwork, and customer service.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
