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Top reasons to work for this Technology Client:
- Basic salary 25k per annum.
- Remote based role.
- Monday to Friday 9am-5.30pm.
- Established, evolving fast paced SaaS Health Technology Business.
- Joining at an exciting time of company growth.
- Pivotal role, delivering 1 st & 2 nd Line Support to a range of B2B Private & Public Sector clients
- Ensure high levels of customer satisfaction & maximum usage of systems for clients.
- Rewarding blend: 1 st & 2 nd line, troubleshooting, problem solving & internal collaboration.
- 25 days holiday, pension, cycle scheme, genuine focus on work life balance.
- Excellent training provided.
- Open to Graduates looking to embark on a career in SaaS Support.
Broad Core Responsibilities:
- Providing the highest quality support to customers via telephone and email.
- Owning issues, ensure they are resolved in a timely manner.
- Actively seeking assistance from colleagues to expedite issue resolution.
- Prioritising the support workload balancing both customer & business requirements.
- Ensuring all activities are accurately recorded for reference and collaboration.
Expected Qualifications, Skills & Experience:
- Good understanding and interest of IT principles and applications.
- Strong problem-solving skills.
- Effective communicator: ability to convey technical to non-technical users.
- Natural ability to build relationships with customers on email and phone.
- Proficient administration skills with attention to detail.
- Excellent time management & organisational skills.
Highly Desirable:
- Understanding of programming or databases.
- Previous experience in a similar role or IT Helpdesk role.
