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Advancing People Multilingual is working on behalf of a large international retailer who, due to expansion, is looking to recruit a German speaking Service Desk Analyst, based in Erdington, Birmingham.
The Service Desk Analyst will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve targets, and assist with reporting, analysis and strategic planning
Key Responsibilities:
- Support stores with any IT related issue
- Resolve queries and issues with their EPOS till systems
- Effectively resolve escalated calls.
- Direct any requests to correct department and source the information they need to operate
- Communicate with different retail stores
- Support the European Operations team on projects and tasks
Skills:
- Fluent in German
- Ideally you'll have previous Service Desk Analyst or Customer Service experience
- Customer Service experience
- You will be a keen team player.
- You will be computer literate; familiar with Microsoft Office packages.
- IT Literate
In return our client is offering a basic salary of £27,000 along with an excellent benefits package.
This role offers flexibility to work from home 2 days a week / work remote
Advancing People Multilingual - Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
